1. How did you start your career in analytics?
I started my career in analytics while working at small process consulting firm working with Fortune 500 insurance company looking to establish an analytics center of excellence. It was very early days before terms such as big data existed.
2. How do you see Analytics evolving today in the industry as a whole? What are the most important contemporary trends that you see emerging in the Analytics space across the globe?
Analytics is finding its way into every day conversations. I used to have trouble explaining what I do…the average person now knows terms like big data and analytics. I feel analytics is moving towards SAAS and learning algorithms. Knowledge workers are not immune to automation! That said companies who can meld man and machine will win the day.
3. What are some of the main customer tenets (philosophies, goals, attributes) that will be a differentiator for the KPO industry going forward?
Those companies that can solve real business problems and create new business models will be those that thrive. Basic problems around data connectivity, BI are being solved.
4. What are the most significant challenges you face when selling analytics to organizations?
There is no shortage of analytics projects, ideas. The general challenge is how to consume the analytics and do business differently at the street level. In some instances we are talking about 100 year old companies who have been successful doing what they are doing. It takes time to realize the fundamental business environment has changes for these companies.
5. What is the most interesting thing that you have noticed in the India Offshoring model in your experience?
I am always humbled by how determined, passionate the work force is in India. The level of education is top notch and focus on hard sciences has created a very strong global advance in the new economy. I see entrepreneurship taking hold and once it creates a Silicon Valley culture…WATCH OUT WORLD!
6. Any interesting client experiences that you would like to share?
Oh boy where to start……Having worked for a leading analytics firm for 8 years they have all been interesting! Those that have been the most fun to watch is companies who have a roadmap for analytics and seeing them execute that vision over the years.
7. Any interesting India experience that you would like to share?
It might be hard for my Italian relatives, and those in the US to believe, but India has the best ice cream!